I have been a customer of this store for over 16 yrs. Today I had a horrible experience. Another customer was walking up & down the aisles with a huge Dobermann Pinscher dog--WITHOUT A LEASH--Store aisles are very narrow..so when I was faced with the dog I turned around approached an employee by the name of JOSEPH and explained I did not feel safe. He replied: "There nothing to be afraid of..I know the customer" I asked him what was ACE"S policy on unleashed dogs and he replied: "SIR..IF YOU FEEL UNSAFE YOU ARE WELCOME TO LEAVE THE STORE" I was appalled...and could NOT believe what this man had just told me. I then asked him: "So the dog is more important than a customer" He stated: "THAT CUSTOMER HAS RIGHTS AND I KNOW HIM" I told him it was ACE"S liability if by any chance either I..or any customer was hurt by that dog. He did nothing and continue helping another customer. LAST TIME I STEP INTO THAT STORE OR ANY ACE STORE.
All USA
I have been a customer of this store for over 16 yrs. Today I had a horrible experience. Another customer was walking up & down the aisles with a huge Dobermann Pinscher dog--WITHOUT A LEASH--Store aisles are very narrow..so when I was faced with the dog I turned around approached an employee by the name of JOSEPH and explained I did not feel safe. He replied: "There nothing to be afraid of..I know the customer" I asked him what was ACE"S policy on unleashed dogs and he replied: "SIR..IF YOU FEEL UNSAFE YOU ARE WELCOME TO LEAVE THE STORE" I was appalled...and could NOT believe what this man had just told me. I then asked him: "So the dog is more important than a customer" He stated: "THAT CUSTOMER HAS RIGHTS AND I KNOW HIM" I told him it was ACE"S liability if by any chance either I..or any customer was hurt by that dog. He did nothing and continue helping another customer. LAST TIME I STEP INTO THAT STORE OR ANY ACE STORE.