Chili's Grill & Bar

I've been to this Chili's a few times and the food has always been good. But very slow service and long wait times after ordering food. But this past weekend I called in an order. I was put on hold twice within a 15 minute period and my order still wasn't taken. I hung up and called back and was put on hold again for a few minutes before the woman who answered took my order. Then when I placed it, I started to drive there which was about a 10 minute drive. I got there, even waited in the car for 5 minutes, went inside just so I could pay for the order and get that part of my waiting time out of the way so I could just collect my food and take off. He told me they were just starting to make my food so the order was not put in yet. I waited about 20 to 25 minutes before he gave me my food and realized I was missing the crispy asparagus I ordered. He comes back about 5 minutes later with a side of grilled asparagus and not the appetizer crispy asparagus I ordered. So now this is more wait til, he said they were just battering them. Then another man came up to me as I was still waiting. I'm assuming he was a manager due to him being dressed differently than the other employees and tells me if I ordered the crispy asparagus he is going to have to charge me an additional $6 bucks. All that wait time, I've already paid and your employee messed up my order and on top of that i still have to wait for the asparagus while the first part of my order is already getting cold? Are you kidding me? That's the last time I will be visiting that Chili's location.

Took my family to this location for fathers day and we had a great experience. The server we had was very attentive and the food was delicious.