My son had surgery in May 2016, and the office wanted us to prepay his portion, which we did, over $2,000.00. Now, in March of 2017, we are still fighting to get all the bills covered, because their office should NOT have collected that money. They screwed the billing up so badly, the deductible was never shown as met, and all the other bills, facility fees, other physicians and lab work were kicked back as not having met the deductible. It has taken over four months to $1,000 back, once we figured out their error, and they still have over $800 due to us. The office staff has turned over so much, we are now on our third "account specialist" that refuses to take our calls or return messages. With each new person, the response is "Oh, we'll get to the bottom of this" only to lead to unanswered calls and messages. This office is horrible, buyer beware!
After three unsuccessful surgeries to correct a significant nose defect from a cancer removal it was suggested to drive to Gainesville to see Dr. Hall and I'm so glad I did. Although their office wasn't going to be accepting my insurance, they worked with me and my insurance company to get extended coverage beyond the end date of their contract with the insurance company. The surgery was a breeze compared to the first three surgeries (no nausea and vomiting post-op, less pain/discomfort, quicker recovery) and most importantly a much better outcome (I don't have repeated questions of "What happened to you?" or "What's that?" ) . Dr. Hall is a caring and skilled surgeon. I am so thankful that I pursued seeing Dr. Hall.