Fantastic Sams Cut & Color

I understand now why some of the reviews for this salon are so bad. The woman at the counter who "greeted" me was rather curt, to the point of being rude. Although the price on the board said $15.95 for an adult shampoo, hair cut, and lite dry she said she would charge me an additional $3.00 for layers. I have straight, fine, shoulder length hair that's pretty basic to work with, and I've never heard of charging extra for layers (it's all I ever get). I left and went to the Ultra Cuts around the corner next to Office Depot. They didn't up-charge for anything AND were friendly from the moment I opened the door. Fantastic Sams should do the same.