IPG Florida Vacation Homes

What a day! When visiting Disney World with our young kids and our Exchange student for Christmas, we stayed at a timeshare. When we first walked into the timeshare, we were exhausted and just relaxed. We didn’t even think about inspecting the place. After all, it was a beautiful apartment. We hardly hung out in the room, reason being, we were always gone doing things. We slept & showered there and that’s basically it. We checked of the timeshare on December 27th, 2017 and was told (via phone) that everything was fine. On Jan 3 I got an email advising me that they would be deducting $1000 from our credit card because we broke their couch. I went to my bank and tried to dispute it. They gave us a “provisional credit” until Visa completed their investigation. Fast forward almost 45 days later and our bank contacted us. They told stated that the dispute went in the favor of the timeshare and we’d be responsible for the entire $1000. I contacted IPG timeshare and they stated they would not discuss it with me because it’s already been found in their favor. And they disconnected the call. Mind you, I was calm (with some tears because I know we didn’t break their “new” couch) and kind but they were rude and un empathetic to my situation. They didn’t even listen to me all I got was hung up on. I’ve requested a copy of the “Contract” that they say stated they were allowed to charge us that $1000 and they have yet provided it. Well, we’re a $1000 poorer all because that timeshare decided to screw us. I posted this so that everyone looks at their surroundings when staying in places like this. I’d hate for someone to go through what we’ve went through. We’re not rich and yes, $1000 is a lot of money. #ihatetimeshares