Worst service ever. 25 years as a medical professional that happens to have a disabled child so I see both sides of the business. Worst service. Period. No matter how expensive the equipment purchase do not expect anything when the equipment needs service. Called to try and arrange repair service ( cash pay) the Lake City employee was so rude I actually thought he was joking. Was told " guess your out of luck" exact quote. Called Gainesville office next was promised by Amanda they would connect me with the repair service. Never happened. Rude Lake City employee called me back and stated " I was told I had to apologize to you" no real apologetic intent at all. I ended up calling the manufacturer in Chicago and arranged the repair myself. I waited to post a review out of fairness so it wasn't in the heat of anger. After the " apology" I'm posting. So Stephen at the Lake City office. I certainly hope you never have to deal with an issue that effectively renders your disabled child bed-bound while your medical equipment provider tells you " guess your out of luck".
Worst service ever. 25 years as a medical professional that happens to have a disabled child so I see both sides of the business. Worst service. Period. No matter how expensive the equipment purchase do not expect anything when the equipment needs service. Called to try and arrange repair service ( cash pay) the Lake City employee was so rude I actually thought he was joking. Was told " guess your out of luck" exact quote. Called Gainesville office next was promised by Amanda they would connect me with the repair service. Never happened. Rude Lake City employee called me back and stated " I was told I had to apologize to you" no real apologetic intent at all. I ended up calling the manufacturer in Chicago and arranged the repair myself. I waited to post a review out of fairness so it wasn't in the heat of anger. After the " apology" I'm posting. So Stephen at the Lake City office. I certainly hope you never have to deal with an issue that effectively renders your disabled child bed-bound while your medical equipment provider tells you " guess your out of luck".