For years we have had Terminix as our General Pest Control and Annual Termite Inspection. Our Local Technician, Glenn Randall, is an outstanding, courteous, and knowledgeable pest control technician. However, that is the nicest thing I can say about Terminix out of Ocala. Ever since ServiceMaster has taken over the company my bills have been so messed up. Apparently you can't cancel any renewal services by phone - they just keep billing and billing. Finally had the Tampa Office CANCEL all of my services in September, 2017 because it was IMPOSSIBLE to reach the Ocala office. However, I keep getting Phony Invoices for Services NEVER received as of January, 2018. I even get robo-calls to tell me the technician is on the way - he NEVER arrives - then, get a survey as to how I liked my (PHONY) service. Next, I get calls from Terminix Collections Department as to why I haven't paid for a service (Never Received) I cancelled back in September 2017. The whole scenario would be 'laughable' if it wasn't so PATHETIC. Run from this company unless you want to spend gobs of your valuable time on the phone to the billings folks . . . . . .IF you have a 'problem' - lotsa' luck finding someone, who can help you dealing with the 'Comedy-Of-Errors' - Terminix.
All USA
For years we have had Terminix as our General Pest Control and Annual Termite Inspection. Our Local Technician, Glenn Randall, is an outstanding, courteous, and knowledgeable pest control technician. However, that is the nicest thing I can say about Terminix out of Ocala. Ever since ServiceMaster has taken over the company my bills have been so messed up. Apparently you can't cancel any renewal services by phone - they just keep billing and billing. Finally had the Tampa Office CANCEL all of my services in September, 2017 because it was IMPOSSIBLE to reach the Ocala office. However, I keep getting Phony Invoices for Services NEVER received as of January, 2018. I even get robo-calls to tell me the technician is on the way - he NEVER arrives - then, get a survey as to how I liked my (PHONY) service. Next, I get calls from Terminix Collections Department as to why I haven't paid for a service (Never Received) I cancelled back in September 2017. The whole scenario would be 'laughable' if it wasn't so PATHETIC. Run from this company unless you want to spend gobs of your valuable time on the phone to the billings folks . . . . . .IF you have a 'problem' - lotsa' luck finding someone, who can help you dealing with the 'Comedy-Of-Errors' - Terminix.