The women in this office are not friendly or respectful to their patients. They certainly do not strive to make patient experience a good one. I went in for my first visit and waited over 20 minutes for an ultrasound and was then told because the appointment ran late I would have to come back for lab work which I was also scheduled for that day. They also preceded to tell me the wait was because they got an new system and everything is crazy for them right now, not what I want to hear for my first visit. It's my first pregnancy and I never saw a Dr or spoke to anyone where our questions could be answered. When I called to speak with someone about my experience I waited on hold for 20 minutes only transferred to someone's voicemail. My call was not returned until 6 hours later and the person who called me couldn't care less that I was not happy with my first experience. I will be switching offices for the remainder of my care. Do not trust your pregnancy care to this practice! They should strive to build a level of trust with their patients and frankly they're not capable.
The women in this office are not friendly or respectful to their patients. They certainly do not strive to make patient experience a good one. I went in for my first visit and waited over 20 minutes for an ultrasound and was then told because the appointment ran late I would have to come back for lab work which I was also scheduled for that day. They also preceded to tell me the wait was because they got an new system and everything is crazy for them right now, not what I want to hear for my first visit. It's my first pregnancy and I never saw a Dr or spoke to anyone where our questions could be answered. When I called to speak with someone about my experience I waited on hold for 20 minutes only transferred to someone's voicemail. My call was not returned until 6 hours later and the person who called me couldn't care less that I was not happy with my first experience. I will be switching offices for the remainder of my care. Do not trust your pregnancy care to this practice! They should strive to build a level of trust with their patients and frankly they're not capable.